Frequently asked questions

Account

How do I create my account on The Custom Crow?

Is my personal information safe?

I forgot my password. How can I log in?

How can I sell artworks if I have a customer's account?

General

Why have prices changed recently?

Order

How can I pay for an order?

Can I pay with a visa gift card?

Will I receive my confirmation e-mail?

How to use a discount code?

How can I add two discount codes?

How to remove a discount code from the cart?

I forgot to apply a discount. Can you refund me a difference?

What should I do if a discount code is not working?

Can I change or add another item to my order?

Will I receive my invoice?

Can I get an invoice with the company's details?

Can you customise an artist's design which is already published on your website?

Can I request a new The Custom Crow design?

Can I request a specific or larger size of a The Custom Crow?

What's the difference between matt and gloss finish?

Can I buy digital art files?

I have cancelled my order. When do I receive a refund?

Can I exchange any of your products?

Why is my payment not successful?

Shipping

What should I do if I received a faulty product?

What happens if my package is missing some of products` I ordered?

What happens if I received wrong product?

What happens if I didn’t receive my order?

What is the estimated time of delivery?

Returns & Refunds

What is your return policy?

What is your refund policy?

How long is the replacement process ?

Artists

How to become an Artist on your website?

Do I have to pay something to become an Artist on The Custom Crow?

Do the artworks presented on The Custom Crow undergo any selection?

What technical requirements have to be fulfilled by the artwork to pass verification?

What is your copyrights policy?

How to check the status of my upload?

Why are my artworks not approved?

Why are my artworks deactivated?

Why can't I find my published artworks when searching?

Can Artists set the price of their works by themselves?

Is there a way to see the number of views on my artworks/profile?

What is an artist's commission for selling an artwork from a regular collection?

How can I see my sales and earnings?

When is the commission published on my account?

Is there a minimum pay-out threshold?

When do I get paid?

Why did a sale disappear from my dashboard?

Share and Earn

How to sell artworks as an artist with Share and Earn?

What is an artist's commission in Share and Earn?

How do you know the commission is mine?

What happens if someone clicks on the link that I'm sharing, does not purchase it during the first session but comes back later and makes a purchase?

How can I see my sales and earnings?

How and when can I withdraw my earnings?